Terms and
Conditions

Your access to and use of Oaksmith Flooring is subject exclusively to these Terms and Conditions.  You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions.  By using the Website, you are fully accepting the terms, conditions, and disclaimers contained in this notice.  If you do not accept these Terms and Conditions, you must immediately stop using the Website.

The contents of Oaksmith Flooring website do not constitute advice and should not be relied upon in making or refraining from making, any decision.  All material contained on Oaksmith Flooring Website is provided without any warranty of any kind.  You can use the material on Oaksmith Flooring at your own discretion.

Oaksmith Flooring reserves the right to change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Oaksmith Flooring shall not be liable to you for any such change or removal and change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.

Oaksmith Flooring may include links to third-party websites that are controlled and maintained by others.  Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.

All copyright, trademarks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Oaksmith Flooring or otherwise used by Oaksmith Flooring as permitted by law.  In accessing the Website, you agree that you will access the content solely for your personal, non-commercial use.  None of the content may be downloaded, copied, reproduced transmitted, stored, sold or distributed without the prior written consent of the copyright holder.  This excludes downloading, copying and/or printing pages of the Website for personal, non-commercial home use only.

Throughout this Website, you may find links to third-party websites.  A provision of a link to such a website does not mean that we endorse that website.  If you visit any website via a link on this Website you do so at your own risk.  Any party wishing to link to this website is entitled to do so provided that the conditions below are observed: you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing; you do not misrepresent your relationship with this website; and the website from which you link to this Website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.  By linking to this Website in breach of our terms, you shall indemnify us for any loss or damage suffered to this Website as a result of such linking.

The Website is provided on an AS IS and AS AVAILABLE basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, and accuracy.  To the extent permitted by law, Oaksmith Flooring will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, or profits) arising out of or in connection with the use of the Website.  Oaksmith Flooring makes no warranty that the functionality of the Website will be uninterrupted or error-free, that defects will be corrected, or that the Website or the server that makes it available is free of viruses or anything which may be harmful or destructive.  Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Oaksmith Flooring for death or personal injury as a result of the negligence of Oaksmith Flooring or that of its employees or agents. 

You agree to indemnify and hold Oaksmith Flooring and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs, and other expenses in relation to any claims or actions brought against Oaksmith Flooring arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.

If any of these Terms and Conditions should be determined to be invalid, illegal, or unenforceable for any reason by any court of competent jurisdiction then such Term and Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

If you breach these Conditions of Use and we take no action, we will still be entitled to use our rights and remedies in any other situation where your breach these Conditions of Use.

These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the England courts. 

Oaksmith Flooring has taken every care in the preparation of the content on this Website, in particular, to ensure that prices quoted are correct at the time of publishing and that all products have been fairly described.  However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this Website.  Any prices are displayed exclusive of VAT unless stated otherwise.  Orders entitled to be charged without UK VAT will have VAT deducted at checkout.

Whilst we try to ensure that all prices on the Website are accurate, errors may occur.  If we discover an error in the price of goods that you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.  If we are unable to contact you, we will treat the order as cancelled.  If you cancel and you have already paid for the goods, you will receive a full refund providing no goods have been dispatched.  All orders must be paid for in full at the time of placing the order otherwise the order will be null and void.  You will be notified of any goods that have a delivery time longer than indicated on the product page of this Website, and as such you will have the option to cancel the order and receive a full refund.  When buying goods on this site or in our Showroom, you are entering into a legally binding contract with Oaksmith Flooring.

You must choose and username and password upon completion of your registration on the Website.  You are responsible for all actions taken under that username and password and shall only use the site under your own username and password.  You must make every effort to keep your password safe and should not disclose it to anyone.  You should not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password.

All goods are offered with the standard manufacturer’s warranty unless otherwise stated.  In the unlikely event that you need to make a claim, please contact us by email at [email protected] or by telephone on 01704 795700.  We reserve the right to have goods inspected.  Please report any faults immediately to us and we will advise you on your best course of action.  Goods purchased or offered through our website or showroom are offered in good faith as advertised by the manufacturers.

We strongly recommend that only a qualified installer or workshop install products purchased from us.

• Structural warranty – Floorart Parquetry (the manufacturer), and as such this comes with a 25 year residential structural warranty.

The manufacturer warrants that – under normal residential conditions and with proper maintenance – our engineering hardwood flooring will be free from structural defects such as delamination, twisting and deformation for a period of 25 years.  This warranty does not cover surface wear or products which have been modified or installed incorrectly.

Improper installation will void all warranties.  It is the sole responsibility of the installer to not install any material thought to be defective.  No claim shall be entertained for any installed material which had visible defects or damage prior to installation.  The Manufacturer, nor Oaksmith Flooring will not be responsible for damages due to poor installation, transportation, or storage.  All products must be stored indoors at room temperature and be protected from the elements, as outlined in the installation instructions.

All planks must be inspected for colours and grading accuracy prior to installation.  Installation of our hardwood flooring in itself will be considered acceptance of quality, colour and grading of each specific board.  No claim for any such issues will be considered once the flooring has been installed.

If floorboards are damaged, please notify us immediately.  Claims must be filed prior to installation.  All claims must be made in writing and must include evidence of the purchase data, the identity of the original purchaser, and the installation location.  Without this information, warranty coverage will not apply. 

We will endeavour to respond to all complaints within 7 working days, but no more than 14 working days.